Artmines Ltd
Last updated: [insert date]
At Artmines Ltd, we want you to be completely satisfied with your purchase. This Refunds & Returns Policy outlines your rights and our procedures in accordance with Irish and EU consumer protection laws.
Under Irish and EU consumer law, you have the right to cancel your online order within 14 days of receiving your goods, without giving any reason.
To exercise your right to cancel, you must notify us within 14 days of delivery by email or telephone.
You may return most new, unused, unopened, or faulty items within 14 days of delivery, provided that:
The product is unused and in its original condition
The product has not been opened, altered, or tampered with
You provide a valid invoice or order number as proof of purchase
Artmines Ltd reserves the right to refuse a refund if, upon inspection, the product is deemed to have been opened, used, or damaged due to misuse.
If you receive an item that is:
Faulty
Damaged
Incorrect
Please contact us as soon as possible. In such cases, you are entitled to a repair, replacement, or refund, in line with Irish consumer law.
To initiate a return, please contact us immediately:
Telephone: 01 535 5291
Mobile: 086 176 1833
Email: artmines195@gmail.com
You may be asked to provide:
Your order number or invoice
A description of the issue
Photographic evidence (where applicable)
Returns should be sent to:
Artmines Ltd
195 Lower Rathmines Road
Rathmines
Dublin 6
Ireland
Customers are responsible for return shipping costs unless the item is faulty or incorrect.
Once your return is received and inspected, refunds are processed promptly.
You should expect to receive your refund within four (4) weeks, although many refunds are completed sooner. This timeframe includes:
Return shipping time: 2–4 business days
Internal processing: 1–3 business days
Payment provider processing: 3–7 business days
Refunds will be issued to the original payment method used at checkout.
The following items may not be eligible for return:
Items opened or used beyond inspection
Products damaged due to misuse or improper handling
Any items excluded by law for hygiene or safety reasons (where applicable)
Where appropriate, Artmines Ltd may offer a replacement instead of a refund. Replacement items will be dispatched once the original item has been returned and inspected.
Any personal information provided during the returns or refund process is used solely for processing your request and is handled in accordance with our Privacy Policy and GDPR obligations.
We do not share your personal data with third parties except where necessary to process refunds, shipping, or legal compliance.
Artmines Ltd reserves the right to amend this Refunds & Returns Policy at any time. Any changes will be posted on this page.
If you have any questions regarding returns, refunds, or replacements, please contact us:
Artmines Ltd
📍 195 Lower Rathmines Road, Rathmines, Dublin 6
📞 Tel: 01 535 5291
📱 Mob: 086 176 1833
📧 Email: info@artmines.ie
🌐 Website: www.artmines.ie
