Refunds & Returns Policy
Last updated: 4 October 2026
Artmines Ltd wants customers to receive the goods and services they ordered. This policy explains our returns process and your statutory rights under applicable Irish and EU consumer law. Nothing in this policy limits your statutory rights.
1. Changing your mind on an online purchase
For most goods bought online, you may cancel without giving a reason within 14 days after you receive the goods. You should notify us clearly within that period. After notifying us, you generally have a further 14 days to return the goods.
2. Return condition
You may inspect goods as you reasonably would in a shop. You may be responsible for any reduction in value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.
3. Exceptions to change-of-mind cancellation
The statutory cooling-off right does not apply in some circumstances, including certain personalised or made-to-order goods, sealed goods that are not suitable for return for health or hygiene reasons once unsealed, and certain leisure services supplied for a specific date or period. These exceptions do not remove your rights where goods or services are faulty or not as agreed.
4. Custom printing and personalised products
Products produced to your individual specification—such as personalised prints, custom artwork, printed cards, photo gifts or other made-to-order items—may be exempt from change-of-mind cancellation. If a custom product is faulty, damaged, incorrectly produced compared with the accepted specification, or otherwise not in conformity with the contract, your statutory remedies remain available.
5. Faulty, damaged, incorrect or not-as-described goods
If goods are faulty, damaged, incorrect or not as described, please contact us promptly. Depending on the circumstances and applicable law, remedies may include repair, replacement, price reduction or refund. Statutory rights are separate from any voluntary store guarantee.
6. How to cancel or make a return
Email info@artmines.ie or call +353 1 535 5291. You can also use our model cancellation form for an eligible distance purchase. Please provide your order number and the item concerned. We may request photographs where useful for damaged or faulty goods.
Returns address: Artmines Ltd, 195 Rathmines Road Lower, Dublin 6, Ireland.
7. Return postage
For a valid change-of-mind return, you are responsible for direct return costs where the law permits and where we have informed you of that responsibility. Where goods are faulty, incorrect or otherwise not in conformity, we will handle reasonable return arrangements in accordance with your statutory rights.
8. Refunds
Where you validly cancel an online purchase, we will make the required refund within the legal timeframe. For goods, we may withhold the refund until the goods are returned or you provide evidence that they have been sent back, where the law allows. Refunds are made using the original payment method unless otherwise agreed.
Where required, the refund includes the standard outbound delivery charge. Additional cost for a premium delivery method is not necessarily refundable beyond the standard delivery cost.
9. In-store change-of-mind purchases
There is generally no automatic statutory right to return an in-store purchase simply because you changed your mind. Any additional in-store exchange or goodwill policy we offer does not reduce rights relating to faulty or misdescribed goods.
10. Contact
Artmines Ltd · 195 Rathmines Road Lower, Dublin 6, Ireland · info@artmines.ie · +353 1 535 5291.